ou can use the «TAX FREE» service, which allows you to get back up to 20% of the purchase value made abroad. This service is available in Ukraine in partnership with «GLOBAL BLUE» company. «GLOBAL BLUE» is the largest company providing «TAX FREE» service, refund of the value-added tax when performing purchases abroad. This allows tourists to make purchases with big pleasure and to save substantial funds.
By using the program, you may receive back up to 20 % of the cost of purchases depending on the VAT rate set in the country, where a receipt was issued, as well as on the amount of expenses of «GLOBAL BLUE» system for processing receipts.
- Make purchases at stores that are part of the «GLOBAL BLUE» system (usually indicated by a «TAX FREE» Shopping sign on the entrance doors). Obtain Tax Free receipts, which must be stamped onto the sales receipts by the store employee responsible for serving customers under the «GLOBAL BLUE» system.
- Present all «TAX FREE» receipts at customs. A customs officer should stamp them to confirm crossing the border.
- Please note that you may be asked to show the purchase and present your tourist visa.
- After returning to Ukraine, contact the PRAVEX BANK branch.
To process «TAX FREE» refunds before visiting the branch, you need to call the contact phone number to receive preliminary consultation and schedule an appointment at a convenient time for you:
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You will need to provide the following documents at the branch:
- «TAX FREE» receipt;
- Identification document and passport (for Ukrainian citizens). For non-residents - identification document;
- Sales receipt / invoice from the store where the purchase was made.
- The tax refund amount for «TAX FREE» receipts will be paid in cash in UAH at the commercial exchange rate of EURO PRAVEX BANK on the day of the transaction or transferred to a payment card*.
- For additional information about the «TAX FREE» payment service, you can also visit the «GLOBAL BLUE» company's website.
*Refunds are processed by «GLOBAL BLUE» to Visa International, Mastercard International, and American Express payment cards. The transfer period is from 10 to 15 business days.
According to instruction on refund of «TAX FREE» receipts of «GLOBAL BLUE» company, the main reasons of refusal to pay refund are:
- Not eligible to receive reimbursement are the clients residing and living in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco),Germany, Great Britain (including Isle of Man), Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal (including Azores and Madeira Island), Romania, Slovakia, Slovenia, Spain (including Balearic Islands), Sweden.
- Refund shall not be made under the forms which bear a Romanian seal.
- Refund shall not be made under the forms requiring additional check or if not all requirements of the country issuer of «TAX FREE» form were observed while issuing it.
- Absence of customs seal on «TAX FREE» receipt.
- Corrections in «TAX FREE» receipts and/or fiscal receipts/invoices of the shop.
- «TAX FREE» receipt and / or fiscal receipt / invoice of the shop is/are damaged – torn, cut in, etc.
- Absence of fiscal receipt or shop’s invoice corresponding to a «TAX FREE» receipt, provision of copies of the mentioned documents instead of originals. We would like to draw your attention that a slip of settlement by a payment card is not a confirmation of purchase and, subsequently, may not serve as substitution for fiscal receipt / invoice of the shop.
- Fiscal receipt / invoice of the shop does not contain the names of purchased goods, but only their articles, or only the total amount of the purchase are/is mentioned.
- Customs seal is illegible (customs’ employee put seal inaccurately (seal is vague), not enought ink – bank’s employee is not able to determine the date of the goods export or the seal is not responsive to special devices for checking customs seals).
- Goods were exported untimely. There is a maximal limit term, within which the client shall export goods. Ordinarily it equals to a period of 1 to 3 months from the moment of purchase of goods.
- «TAX FREE» receipt is issued for goods, which are not subject to payment of refund (in certain countries among such goods are spirits, food products, cigarettes, etc.).
- A client approaches the bank for refund under «TAX FREE» receipt with expired validity term or validity term to be expired earlier than in 3 weeks. It is worth mentioning that in case of providing receipt with specified validity term, a client has an option to obtain refund by sending it to «GLOBAL BLUE» company via mail on himself/herself.
Remote refund of «TAX FREE» receipts
The service of remote refund of TAX FREE receipts of «GLOBAL BLUE» company is provided to:
1. Owners of FAMIGLIA services package and members of their families (children, parents, full brothers and sisters) in case of submitting for refund:
- in cash - of receipt for the amount of refund of not less than EUR 100.00
- in cash or to payment card of two and more receipts for any amount
2. To all other clients in case of providing for refund:
- of receipt (receipts) in cash for overall amount refund of not less than EUR 200.00
- in cash or to a payment card of three and more receipts for any amount.
